- Store Policies
When you order from SportbikeTrackGear.com (STG) you can expect industry leading service every step of the way. STG was born from real passion and love for motorcycles over 10 years ago and that is the driving force behind everything we do. Family owned and operated by Brian Van, Wife Marcine, Kylee, Max and Sophia (the "Guppie") with a dedicated staff of enthusiasts (truly some of the best people you will ever meet) you can expect to be treated like family each time you place an order. The policies outlined below are designed to keep you on the bike riding and make sure you get the level best value for every dollar you spend with us here at STG.
- Please visit our (Returns and Refunds Page Here) for a full explanation of our policy and steps on how to request an RA#.
- All products returned must be in new, unused condition with all packaging and tags included. If it has been "taken for a test ride" or installed on the bike it is no longer eligible unless it is defective, which would be a product warranty.
- Eligible returns or exchanges must be arranged within 30 calendar days from date received.
- Each return must have an approved RA# (Return Authorization Number) and be shipped back to Sportbike Track Gear within 10 business days from receipt of RA#.
- Once you request an RA# go ahead and place a new order (online or over the phone) for the desired replacement, we will process the order and get it headed your way.
- When our team has received, and inspected the item (typically within 24 hours of landing at STG) your refund will be processed with a credit being applied to your original method of payment (Credit Card, Pay Pal etc...). Please be aware that it can take 24-48 hours for the credit to show on your credit card account, this depends on your credit card company.
- If you use your STG Cash that you have earned on an item, and then need to return the original item, the STG Cash which was earned from the original purchase will be deducted from your refund.
- We reserve the right to apply a restocking fee when the item in question does not meet our return criteria.
- FREE SHIPPING: If the new order qualifies, there is no charge for shipping on the exchange back to you. (See Our Shipping Options Here) You are only responsible for shipping the items to us here in Shelby Twp, MI. (Remember we have Prepaid FedEx Labels we can send you for $9.95)
- Alaska, Hawaii, APO and International orders do not qualify for free shipping and will need to arrange for their own return shipping as we are unable to send return labels internationally.
- Note: Please do not abuse this policy by ordering multiples of the same or similar items with the intention of returning a majority of the order. If you need assistance choosing the right size etc., please contact us and we will be happy to help!
30 Day Price Match Guarantee:
- If there is a price drop on an item purchased within 30 days from the date we made the pricing adjustment, we will issue a store credit for the difference to customers account.
- This includes closeout items we have listed and available, as long as we have the EXACT size, color and model you had purchased inside that 30 day period.
- The price match includes merchandise available with our competitors that are the same size, color and model.
The STG Factory Ride Guarantee
Our catalog is pretty big which can make choosing your next pair of gloves, race suit, motorcycle jacket or helmet a challenge. Well we have worked hard to take the quess work out of your next riding gear purchase by putting our Industry Leading Product Knowledge to work for you. Items you see marked on the category pages with the "STG" Product Flag have earned that because we believe in them and feel these will not disappoint our riders. Items that have the STG Factory Ride Guarantee in their product listing include Next Level Product Support to enure a great experience. Read the details below to see we put our money where our mouth is.
- Items that display this icon within their product description include an enhanced level of product support we will define further below.
- STG covers return shipping on these items for exchanges and returns. It is important to note that the item can not be ridden in (see below).
- In the unlikely event you have a Warranty Concern with one of these products our Team will manage this for you. We make the arrangements, take care of the shipping, work with the Manufacturer and make sure this gets sorted for you. (Please note this is valid only during the warranty period defined by the manufacturer).
- Important Note: Once an item has been ridden in it can not be returned unless it has a legitimate warranty issue. When you receive the item/s be sure to wear them in the house for a period of time to ensure the fit is right for you before hitting the road in it. Make sure to keep the factory packaging, leave the tags on (at least keep them intact), keep the shield decal on the helmet and with boots only walk on the carpet. Doing this keeps the item in new condition making the process smooth and easy for all of us.
- The Fine Print: The STG Factory Ride Guarantee is available only on Domestic Orders. Offer is valid only on non closeout items. Please do not order multiple sizes of the same item. We will not cover the return shipping when this is done without prior approval from our staff.
- If you have a warranty issue with a product purchased from SportbikeTrackGear.com that falls within the warranty guidelines of said product we are here to support and facilitate the warranty process. Even though the responsibility for repair or replacement lies solely with the manufacturer you are our customer and we want to make sure issue is resolved.
- No warranty, written or implied is made on any products made or sold by Sportbike Track Gear, LLC. All descriptions given by Sportbike Track Gear as to function are for reference only and are not a guarantee. Sportbike Track Gear cannot assume any responsibility for personal injury, labor or other injury arising out of the use of any product manufactured or sold. Sportbike Track Gear shall not, under any circumstances, be liable for any special, incidental or consequential damages, including but not limited to damage or loss of goods or claims of customers of the purchaser which may arise and or result from the sale, installation or use of these products. By purchasing or installing the product, the purchaser agrees to all of these terms.
- For further warranty information, please see further documentation from the manufacturer of your product. All product warranty is the sole responsibility of the manufacturer. Sportbike Track Gear will assist you with any warranty claim to the best of it's ability as customer service is our top priority.
- All items that are returned to STG for manufacturer warranty consideration must have shipping paid to and from our warehouse.
Order Processing Policies:
- When processing online or phone orders, it is sometimes necessary to request additional documentation relating to customers credit card, billing information or shipping address. This process may cause delays in order processing and may be requested with first time customers, existing customers with new personal information, high dollar orders, large quantity orders and any other order that is deemed necessary at the discretion of STG staff.
- All orders can be paid via PayPal and is an acceptable form of payment if customer doesn't wish to provide the information that may be requested above.
- Information collected according to the terms above are used for the use of fraud screening, prevention and protection ONLY. Customers personal information is not stored and is used for screening purposes at the time of order only.
- Fraud is NOT tolerated and will be reported to the Internet Crime Complaint Center (IC3) that is a partnered with the Federal Bureau of Investigation (FBI) and the National White Collar Crime Center (NW3C).
- Gift Certs expire after a 3 year period.