Important note: Due to the Damn Coronapocolypse, high order volumes, high call volumes, supply side delays and shipping carrier delays we are seeing some minor delays with some orders. Your business and your patience are both appreciated!
Starting Your Return:
- Login to your Sportbiketrackgear.com account (My Account) and go to your order in the "Completed Orders" Section.
- Click on the "Return item(s)" button next to the order you would like to return item(s) on.
- Next select the item(s) you want to return by selecting a quantity to the right of each product.
- Select a reason for your return and select a return action. Please include any relevant notes in the provided area.
- Click the "Submit Return Request" button to complete the request. Our team will review the request and send an RA# your way.
- Go ahead and place a new order online for the replacement item to ensure you get what you want before it sells out.
The fit of that new gear wasn't what you hoped or you're just not happy with an item? Any item in new and unused condition can be sent back for a refund to your original method of payment within 30 days from when it was delivered. We do not charge restocking fees and we have convenient prepaid shipping labels (will be either UPS or FedEx) we can send you to make the process smooth and fast.
At STG, you can trust that your return will always be a hassle free process. We've worked very hard on improving this process over the years to make it as simple and quick as possible. Most items (including closeout products) are subject to a 30 day return and exchange period, from the day you receive the product, all you have to do is request an RA# through your account to get the process started.
Let our gear experts work for you, if there is ever a question on fit, finish or how to proceed with a return, please contact us for assistance!
REFUND POLICY DEFINED:
- All products returned must be in new, unused condition with all packaging and tags included. If it has been "taken for a test ride" or installed on the bike it is no longer eligible unless it is defective, which would be a product warranty.
- Please do not abuse this policy by ordering multiple (more than 2) of the same or similar item with the intention of returning the majority of your order. Please contact a Gear Geek if you are unsure of sizing or application for any items prior to placing your order and we will be happy to help you narrow it down! If this policy is abused, we can charge a returning fee, restocking fee, or refuse service.
- Eligible returns or exchanges must be arranged within 30 calendar days from date received.
- Request an RA# (Return Authorization Number), once it is approved you will need to ship the item back to Sportbike Track Gear within 10 business days from receipt of RA#.
- Once you request an RA# go ahead and place a new order (online or over the phone) for the desired replacement, we will process the order and get it headed your way.
- When our team has received and inspected the item (typically within 24 hours it landing at STG) your refund will be processed with a credit being applied to your original method of payment (Credit Card, Pay Pal etc...). Please be aware that it can take 24-48 hours for the credit to show on your credit card account, this depends on your credit card company.
- If you use your STG Cash that you have earned on an item, and then need to return the original item, the STG Cash which was earned from the original purchase will be deducted from your refund.
- You are responsible for shipping costs associated with getting the returned item back to our Michigan STG Warehouse. (Remember we have Prepaid Shipping Labels (we can send you for $9.95)
- The return or exchange must be shipped back to Sportbike Track Gear within 10 business days from receipt of RA#.
- We reserve the right to apply a restocking fee when the item in question does not meet our return criteria. End of the day the item needs to come back in the same condition you would expect to receive it in as a new order.
EXCHANGING AN ITEM:
- Once you have sent in a request for a return, go ahead and place a new order for the replacement item. This is the absolute best way to ensure you get the item you want and get it fast. (Remember stock can be limited and possibly sell out, stake your claim on that great deal while it's available!)
- If you use your STG Cash that you have earned on an item, and then need to return the original item, the STG Cash which was earned from the original purchase will be deducted from your refund.
- If the exchange item you are ordering qualifies for Free Shipping there will be no additional charge for freight.
PRODUCT WARRANTY:
- Most brands / manufacturers offer a warranty period which covers against material and or worksmanship defects. For more information on a the warranty policy on a specific product please contact the manufacturer or contact us.
- Processing a warranty claim can take 4-8 weeks and will be subject to the policy of the brand / manufacturer of the item in question. Manufacturer warranties do not cover defects determined to be caused by normal wear or due to customer negligence.
- Most warranty concerns / claims will go through the brand / manufacturer for the item in question. In most cases the item will need to be sent back to the brand / manufacturer and not STG. Shipping for product warranty is not covered by STG if the item was delivered more than 30 days previous to the product warranty request.
SHIPPING OPTIONS FOR RETURNS:
- STG Customers in the Lower 48 United States can request a pre-paid shipping label (will be either UPS or FedEx) for a minor $9.95 fee when requesting an RA#. This amount will be deducted from the refund once the return has been received and processed.
- Alaska, Hawaii, APO and International orders will need to arrange for their own return shipping as we are unable to send return labels internationally.
- All STG Customers have the option of using their choice of carriers when sending an item back. We strongly suggest using a method that includes both insurance and proper tracking.
- Any and all return shipments sent back to STG must be pre-paid, no C.O.D. packages will be accepted.
INELIGIBLE ITEMS:
- Spiegler Brake Line Kits Due to the vast number of color combinations each of these line kits are custom made to order and are not returnable or refundable. In the unlikely event of an issue with the brake lines, STG is still here to help you. If your motorcycle has riser clip-ons, or any modifications that change the bar height/brake configuration, modifications such as added length may be required. Please contact our team with any questions or modification requests prior to placing your order.
- Electrical items where the box has been opened.
- Any tools with opened packaging or have been removed from the original package may not be returned.
- Special order items and or any item made to a custom specification (custom size, color etc...)
- NOTE: Any Item that is NOT INCLUDED ON OUR WEBSITE and is requested for purchase by the customer/rider would be defined as "Special Order" and cannot be returned.
- Used or installed merchandise of any sort.
EXCEPTION ITEMS:
- Tires may be exchanged if unused. Refund will be less the actual shipping cost we paid to get the item to you. Additionally these are NOT Eligible for STG Pre-Paid Return Labels.
- Race Bodywork Kits (Armour Bodies, Catalyst Composites, Hotbodies Racing and Sharkskinz) are not eligible for return. If you require support after the sale with race bodywork we are here to help. In the event you require service after the sale we are here to support you. No one knows more about race bodywork and how to install it.
- Motorcycle Stands and Trailer Restraints may be returned for refund. Refund will be less the actual shipping cost we paid to get the item to you. Additionally these are NOT Eligible for STG Pre-Paid Return Labels.
- Defective items are handled on a case by case basis and typically a warranty concern. (Please see Warranty Terms)
Returns and Refunds Via Mail for online and phone orders
Initiating your Exchange or Return:
- Logging in to your Sportbiketrackgear.com account (My Account) and find your order in the "Completed Orders" Section.
- Click on the "Return item(s)" button next to the order you would like to return item(s) on.
- Next select the items you want to return by selecting a quantity to the right of each product.
- Select a reason for your return and select a return action so we know if you want an Exchange, Refund or a store credit.
- Click the "Submit Return Request" button to complete the request.
Please follow the below instructions for packing your return for shipment back to Sportbiketrackgear:
- Secure all items in their original packaging before putting your items in the shipping box.
- You may use any size box that you choose, but you CANNOT USE THE MANUFACTURERS PACKAGING AS THE SHIPPING BOX!
- Tape the box closed and make sure all existing tape already on the box is either secure enough for the return trip or re-tape it.
- Follow the return instructions located in the RA# approval email that you have received from us.
- Ship the package back using the shipping method of your choice.
When we receive the original item(s), we will process your request. If there was an error on our part related to your order, we will issue a credit for your order and any applicable shipping charges. If you are requesting a replacement item, we will then proceed with shipping your replacement item. Refunds may take 5-7 business days to process.
Return your items in our shop
If exchanging, we recommend calling ahead to verify the replacement item is in stock.
Bring the item, packing slip and all original packing materials and accessories to the following address:
56844 Mound Road, Shelby Township, MI 48316
If you do not have the original packing slip, you may print out a copy of your order details from My Account.